Commitment To Patient-Centered Care
Seva Medical Group’s commitment to patient-centered care has yielded measurable successes, evidenced by our excellent clinical outcomes and patient satisfaction scores. These achievements are the direct result of our dedication to refining communication pathways, fostering robust interdepartmental collaboration, and implementing innovative solutions stemming from a synergy of engineering ingenuity and clinical acumen.
Through a relentless pursuit of excellence and a deep-rooted focus on the holistic patient experience, we have achieved a paradigm of care
delivery that exemplifies both professionalism and efficacy. Here are some notable metrics that demonstrate our exceptional performance:
Improved Clinical Outcomes
Our unwavering dedication to evidence-based medicine and patient-centered care has resulted in notable enhancements in clinical outcomes, ensuring that our patients receive the highest standard of care.
Improved Communication
Recognizing the critical role of communication in healthcare, our group has implemented strategies to enhance communication among healthcare providers, resulting in a more cohesive and collaborative care environment.
Interdepartmental Collaboration
We have fostered strong collaborations with various hospital departments, promoting seamless coordination and a holistic approach to patient care. This interdisciplinary teamwork contributes to improved overall outcomes for our patients.
Applied Engineering & Best Practices
Our team has a proven track record of applying Flow Advantage, Lean Six Sigma, and Kaizen principles to drive operational excellence, eliminate waste, and enhance overall efficiency
Enhanced Patient Triage
Our team has successfully implemented proactive programs in collaboration with our nursing staff to streamline operations and address urgent medical needs swiftly, contributing to patient safety.
Clinician Derived Solutions
By leveraging historical data analysis, predictive analytics, and real-time monitoring, our group ensures that staffing levels align seamlessly with the dynamic demand-capacity model. This approach enhances
Patient Expereince
Our clinicians are strategically aligned with SGMH’s focus on patient experience and HCAHPS scores. Recognizing the emergency department’s pivotal role as the community gateway
Strategic Alignment
Our team is dedicated to practicing evidence-based medicine, a commitment that reflects in our exceptional performance on specific quality metrics incorporated for our hospital’s quality incentive
Applied Engineering & Best Practices
Our team has a proven track record of applying Flow Advantage, Lean Six Sigma, and Kaizen principles to drive operational excellence, eliminate waste, and enhance overall efficiency. We recognize the importance of fostering a culture of continuous improvement, where every team member actively participates in identifying opportunities for enhancement. By applying these principles, we aim to refine existing processes, address emerging challenges, and ensure that our ED operates at the highest level of efficiency and effectiveness.
Our group has hardwired excellence into our culture by providing constant and transparent feedback to our clinicians. Through detailed analytical reports, we assess various aspects of our care delivery model, including patient productivity, operational efficiency, patient safety, and patient experience.
Enhanced Patient Triage:
Our team has successfully implemented proactive programs in collaboration with our nursing staff to streamline operations and address urgent medical needs swiftly, contributing to patient safety.
During peak volume periods, our clinicians have dedicated time in the triage area to conduct rapid medical screening exams with a nurse and phlebotomist to collaborate further reinforcing our commitment to patient safety and quality care.
Our team, as a trailblazer, is proud to have been among the first two emergency departments in Southern California to achieve the accreditation. The program institutes a care standard, ensuring our elderly patients receive well-coordinated, quality care in the emergency department and throughout their transition of care.
Clinician Derived Solutions
By leveraging historical data analysis, predictive analytics, and real-time monitoring, our group ensures that staffing levels align seamlessly with the dynamic demand-capacity model. This approach enhances patient care by minimizing wait times and addresses key operational challenges to reduce instances of patients leaving without being seen.
The implementation of the Demand Capacity Model aligns with our commitment to delivery excellent customer service and contributes to safeguarding hospital revenue by maximizing patient throughput and satisfaction.
Patient Experience
Our clinicians are strategically aligned with SGMH’s focus on patient experience and HCAHPS scores. Recognizing the emergency department’s pivotal role as the community gateway into our hospital partners, we have a dedicated leadership position to focus on developing our patient experience program. Trained by experts, our patient experience lead brings evidence-based best practices to
our larger medical group, ensuring our patients consistently receive excellent customer service.
By partnering with Auscura, a technology platform, we leverage their proprietary software to gain valuable patient feedback, discover and resolve patient-reported issues promptly, and simplify complaint resolution workflows.
Strategic Alignment
Our team is dedicated to practicing evidence-based medicine, a commitment that reflects in our exceptional performance on specific quality metrics incorporated for our hospital’s quality incentive programs through DHCS & Managed Medi-Cal health plans. Our physicians work alongside nursing staff to develop and follow through on robust protocols targeting healthcare- associated infections and proactive strategies for high-risk patient follow-up. Our leadership team is closely integrated with the Hospital Quality Institute’s collaboration to build a culture of safety.
Our success in meeting metrics contributes crucially to our hospital partners’ qualification for incentive payments, emphasizing our dedication to delivering excellent care and supporting financial sustainability.
